Chicago is like our second home and we come visit every two months. Jill checked us in and she was very friendly and accommodating. We arrived early and I had asked the hotel prior so they could accommodate our request. We waited for around 30mins and were able to get into the room. When we entered the room they were upgrading new phones in the room and I spoke to the director of the engineering and he was very nice and friendly to me and my husband. They had made sure to have a flyer in the room regarding that. Service express is the best. I left few clothes in the cupboard and Melanie helped track it and made sure security calls me back. I don’t have the name of the security guard but he was very nice. After everything I got a call from FedEx and they have prepared my clothes to ship back home. This was our second stay and we cannot wait to be back. Always the best and worth the money. Book the room with view and you’ll not regret it!!!

– Sonali Mishra

Super friendly concierge service, very helpful. The restaurant was good, the room was great & super comfy bed. Also a great location being in the city center & having everything in walking distance – especially due to lack of parking. Room views were awesome and got upgraded without asking

– Allison Causey

Beautiful hotel, very clean and comfortable room. Very quiet and the view was amazing. Loved all the little extras like the lavender oil and the snacks, and the hospitality from the staff was wonderful. Room service breakfast was 10/10 too. Can’t wait to come back!

– Allison