BEST CUSTOMER SERVICE!!!!!
I made a reservation for the Borderlands Tannis' lab escape room online and when I arrived the gentleman at the front desk discovered I did not have a reservation. I showed him my confirmation and he told me it was actually for another location but he would do the best he could to fix it. He immediately booked us for the next availible time slot which I had no problem waiting for and he let us know that he would call the other location and transfer everything over for us! He went so above and beyond to fix my mistake, was super knowledgeable in the steps he had to take and was clear in explaining how he would fix it and I appreciated every second of it! Customer service was incredible!
When we came back everything was all set for our new reservation and we headed right down to proceed. Jazz was our game master and was immediately super clear in directions and super friendly!
We ended up using the classic mode for the room and it seemed like the appropriate amount of help for the difficulty of the room. I am a huge Borderlands fan and the little nods to the lore and Fandom of the room were incredible, the puzzles did feel challenging and the decor matched the Borderlands art style perfectly! It took two of us about 50 minutes out of the full hour to complete the room.
Once done I shared my thoughts of how well the room translates to the Borderlands Fandom with Jazz and she took some pictures for us, she was super easy to talk to and truly wanted to know my opinion about the room since it is quite new to the venue.
While leaving we also chatted with a family in the lobby that had expressed to us how much they also love coming to this location because of how fun it is and how friendly everyone is!
Truly the staff at Red Door San Diego were some of the most attentive, informed, kind and willing to help people and the room was a 10/10!!!
