The room was well maintained and cleaned. This hotel is conveniently located near Ayala Center Mall, Cebu. It is only about a 5 min walk. The issues we had with this hotel is the customer service with staff members either being very slow to respond or having to ask several times before responding to our requests especially in the Manuel's restaurant on both occasions. We ate at this location for both dinner and breakfast. During the dinner service several dishes and beverages ran out and it took several attempts for someone to listen to our requests. Also many of the dishes offered we're not fresh. They really should have things in place to keep the foods at safe eating temperatures. Then during breakfast we had to go to the omelette station on three separate occasions before we received our orders. I had to explain to the cooking staff how to make a simple egg order of an over medium eggs. This was only asked after the third request for the eggs. We will give this location one more opportunity in order to impress us but if not we will have to go to other locations for our weekend stays. I really hope our next visit will be better because this hotel has a great location.

– Alexthefancollector Walker

Stayed for 3 nights. Room was clean and had adequate lighting. Although there are signs of wear and tear with the amenities, it really didn't bother me. Cleaning staff could be a bit more thorough as they took my used towels but forgot to replace them, and they also did not refill the shampoo and body wash containers that I had to write a post-it reminder for them to do so. Elevator is also quite slow, especially on peak hours. Best part of my stay was the gym. Coaches were really helpful.

– Vincent D.

Whether you're in Cebu for business or leisure, the ambiance provides a sense of calm and sophistication that invites you to unwind.

What truly elevates Parklane is its culinary offering. The food is exceptional — a celebration of both international cuisine and beloved Cebuano dishes. Every meal is a delight, prepared with flair and served with genuine warmth. From breakfast spreads to dinner service, the culinary experience alone makes a lasting impression.

Service is impeccable, marked by the staff’s attentiveness and authentic Filipino hospitality. Each interaction feels personalized, contributing to a stay that is both comfortable and memorable.

– Dr Dhelz Salburo