Shinjuku Granbell Hotel is a fantastic choice if you want comfort, value, and a great location in Tokyo.

The hotel is set in a very convenient part of Shinjuku — close enough to all the action, food, and transport, yet still calm enough to relax after a long day out. The staff truly stand out: super friendly, welcoming, and genuinely helpful. I was travelling with family, and they kindly allowed us an early check-in, which made a huge difference after a long journey.

Rooms in Tokyo are usually compact, but these were surprisingly comfortable and well designed. Even with 2 large suitcases and 2 small ones, we had enough space to move around without stress. Pro tip for Japan: book the twin room — two single beds give you the best balance of space and value for money, and this hotel nails that layout.

The bathroom was excellent — strong shower pressure, great amenities, and everything spotless. Another nice touch is the lobby, which offers extra shampoo, conditioner, coffee, and other essentials for guests to take as needed. It’s thoughtful details like this that elevate the stay.

Overall, this is a reliable, comfortable, and family-friendly hotel in Shinjuku with great service and smart design. Would happily stay here again and highly recommend it for anyone visiting Tokyo.

– Jessi Singh

Wonderful overnight stay in one of the penthouse suites. View was incredible of Tokyo. Room was clean, very spacious and staff were lovely. The check in was streamlined.

Breakfast also great selection of food. The soba was amazing.

Location also great.

One thing I would say could be improved is a little more variety of food/snacks in the vending machines as they were mostly drinks and also they didn’t accept Suica/card payments.

– Damien Ferne (1000014)

Very conveniently located near the metro and Kabukicho – red light district but very safe. Mornings are super quiet and the evenings become a highlight in this area. The area has plenty of fun things to do and loads of delicious food options. The rooms are small for a standard double bed. We had difficulty laying out our suitcases so piled them on top of each other.
Room amenities were great but we came one day to room not vacuumed and service done haphazardly. The reception staff were polite but paid more attention to Westerners. They all speak conversational English so language is not a barrier. They can arrange luggage transfers. There’s one communal microwave and a few vending machines with noodles n drinks varieties.
The washing machines don’t dry very well so expect to spend $10 a load not $5. It’s also quite hard to get a turn. Takes 2 hours for a wash plus extra drying. Otherwise an okay hotel.

– Shama Prakash