Update: 1.28.26, I received a call the Supervisor Justin, who apologized and explained Premier's driving standards. At no time did he shy away from the responsibility of this situation, and he took responsibility for it. Justin went on to explain that the company did address this, and how, and noted that it wasn't normal driving behavior.
I can appreciate a company that takes feedback and addresses it. It shows integrity, honesty and the ability to take responsibility for all their employees.
Safety on the road is the most important thing, and I can appreciate Premier taking the time to address this and follow-up with me regarding it. I will continue to use Premier Airport Shuttle, as I always have, and I look forward to using their services again.

Old Review: I've used Premier several times over the past year. Here's my observations:
1. The reservation system: it is fairly straightforward, no bells or whistles but does the job. Their member profile part of her website is awful and very difficult to find and review your current and historical reservations.
2. Vans, usually clean and large enough for your needs.
3. Driver's: this is an issue for me. Yesterday, heading home in the rain, our driver at times drove faster than 75 miles per hour on a 60 freeway in the rain. I understand that driving all day has the ability to instill a high level of confidence in someone, but when dealing with my family, I'd prefer a much more cautious driver.
4. Custom Service, this is where they are truly exceptional. Easy to contact and always a pleasure to communicate with. Never have a problem with their customer service.

– Michael Taylor

One of the best airport shuttle experiences I’ve ever had! The service is professional, great value, and affordable. The online booking process was simple and clear, and I really appreciated the text reminders that kept me updated. I loved the personal touch of knowing my driver’s details once I confirmed I was ready—something most companies don’t do.
My driver today, Samantha, was outstanding—warm, professional, and incredibly helpful. She even stayed with me until she knew I was safe at my destination. That level of care truly sets this service apart. Highly recommended! Premier Airport Shuttle also has a permanent spot at Island 2 on the 3rd floor, enjoyed a chit-chat with a couple with a service-dog while waiting for different shuttles provided by the same company. (Yes, they are pet-friendly too). Highly recommended for Door-to-door airport transportation.

– Joan Xie

Something came up and I had to leave earlier than planned, spoke with Johan, he reached out to his Manager Robinson and they made things happen.
This company and their employees go far above 5 stars. The Van was clean, professional, Johan the driver drove safely to the airport, assisted me in and out of the van and knew the ins and outs of the airport, he gave several helpful tips to make my trip easier.
I will always use Premier Airport Shuttle…
Thank you again Johan, you rock brother !

– Don