Stopped by on a whim. From flyover country. Was treated like long time friends. Elliot dedicated nearly an hour and half to us. Incredible shop with the best kind of staff. Truly a one of a kind experience.

– T Ray

This place is incredible!!!! George was so helpful and welcome and knowledgeable. Thank you!!

– Paulina Santana

I can relate closely to Rob Ciere's experience below with my visit to this showroom. While I truly appreciate the effort it takes to operate a brick-and-mortar store in Manhattan, I found my visit much less less enjoyable than I had hoped.

As a woman very involved and interested in home theater, I felt quite lectured to about Wilson speakers and their superiority over other brands. I did not come in to audition that brand. Despite my 20 years of experience in the industry, the salesperson didn’t inquire about my interests or preferences or future purchase plans. Instead, the conversation seemed focused on informing me about the brand rather than engaging in a dialogue about what I was looking for.

I genuinely want this store to thrive. It would greatly enhance the customer experience if salespeople asked customers what they hoped to find, rather than projecting their own preferences. Being in the business myself, it’s important to remember that the goal is to understand and meet the customer's needs.

To future visitors: I encourage you to explore this store, but be prepared to steer the conversation back to your own interests if you find yourself caught in a lengthy discussion about other specific brands. Ultimately, this experience should center around the audio and home theater hobby and most importantly you, the listener.

– Porsha Chiac