Our stay at the Overton was top-notch! From check-in to check-out with Maddison, our stay was fantastic. The bed was comfortable, and we had plenty of space for our belongings. The Wi-Fi worked well, even on the 13th floor. When the breakfast buffet's waffle batter dispenser was broken, the Head Chef Keegan made a Texas shaped waffle for my daughter and brought it to the table. Thank you so much for a wonderful stay!

– Rachel

The check in process was slow and then the room key card system went down meaning security had to let us in our room and then we had to go back later to get our room key card. At the time we checked to get our card they were only able to provide us with one card for 2 people. Service in the dining room for breakfast was slow due to staffing issues. Our room was not serviced after our first night despite the literature in the room saying we would get housekeeping everyday. We had been out most of the day and at 7 pm called and reported we hadn't been serviced. At 7:30 I called again and was told there had been shift change at the desk and my 1st call didn't appear to have been reported appropriately. Shortly after the 2nd call towels were brought to our room. This was my first stay at this hotel. I have stayed at 2 other lower priced hotels in the area that provide free breakfast but decided to splurge and stay here after it was recommended to me. Frankly, it wasn't worth the extra cost.

– Sandra Stromer

This was my first time in Lubbock and I was pleasantly surprised to see that it is a very nice town. The hotel is nice but it does seem like it needs some remodeling. The lobby and conference area are very nice. However, the rooms are a little run down. The bathroom had stained toilets & shower. The room smelled old & the bed wasn’t very comfortable and the sheets smelled like smoke (dont know why because the hotel IS non-smoking). Perhaps it’s an old dryer. The walls are also thin. I could hear the TV on the room next door on one side & the snoring at 3 am on the other wall.
The conference food was just okay. The first night, we had brisket/shredded beef tacos but they did not taste like anything. The elote bowl was really good. The other days was buffet and overall tasted okay but on Friday, they served meat, which was not so great given the Lent season.
The staff have all been really great, the caterers were extremely nice, especially Kloey and the nice gentleman with glasses

– Dr. Karla Hernandez DeCuir