The hotel is very good, clean and well maintained. The staff are well trained, very warm and friendly from the check in Micheal was very efficient and detailed on giving us directions to the check out there were team that makes the check out efficient and fast. Angela and Venus were amazing assisted us.
The food were excellent during breakfast there was Taho and puto maya going around makes it authentic. Well done!
Overall the excellent experience. This hotel is highly recommended! And definitely will come back! Keep it up guys
Thank you!

– Minda Pena

From check in to check out staying at the Bai Hotel was amazing. The staff are eager to please, they are genuinely happy and they provide excellent customer service. The Hotel facilities are very good including a rooftop pool and bar, as well as a gym and a number of restaurants. The buffet is one of the best you will find on the planet. We had breakfast there a number of times as well as dinner once – it is a must!! as the quality, the value and the variety is mind blowing!!! A big thank you Emmie Go, John Fred, Bibiano, Ara on the rooftop, Antone, Ume Chef and the rest of the staff – including the housekeeping team who do an amazing job of keeping the rooms nice and tidy.
The location is great as well if you want to do exploring of the city and surrounding areas. I really like the coffee at Wallstreet cafe – I actually didnt know it was there until I ordered room service coffee. The Bai Hotel is the perfect, thank you!

– Daniel Bradford

I truly enjoyed my stay at Bai Hotel. From the moment I arrived, the staff were incredibly accommodating, warm, and professional. Their level of hospitality made the entire experience smooth and relaxing.

My room was modern, spotless, and very comfortable, and I was impressed with how updated all the facilities were. The pool bar was definitely a highlight, offering a great atmosphere to unwind. I also loved the food. While the service was a bit slow at one point and I waited about an hour for my order, the staff handled it with such attentiveness and courtesy that it hardly affected my overall experience.

A special mention goes to Ken from the roof deck bar, who was exceptionally friendly and welcoming. Excellent customer service like his truly makes a difference.

If I visit Cebu again, I will absolutely choose Bai Hotel without hesitation. The outstanding service, modern amenities, and overall pleasant atmosphere made my stay memorable.

10/10 — highly recommended!

– Lei Gako