My experience at Quest Hotel was wonderful from beginning to end. As soon as I stepped in I was greeted and the great service continued from there. I extended my 3 day stay to 6 thanks to Nikki’s help and I added breakfast because after I did a walk through I saw how amazing it looked. My last night I had the dinner buffet which had so many great selections. The salmon sashimi was especially fresh and delicious. Paul was a great server and every staff member has been friendly and helpful. I am sure I will be staying here on my future trips to Cebu. Thank you everyone!

– Daniel Caldeira

Great value for money – overall a 5-star stay

All in all, this was a 5-star experience. The price–quality ratio is excellent. While everything was not perfect, the overall value is outstanding.

The staff are very friendly and genuinely do their utmost to help. The breakfast staff in particular were warm and helpful (especially Mark, Luka, and others).

The pool is not large and is about 4 feet (120 cm) deep, but it is clean, pleasant, and nicely warm.

When our daughter became ill, the level of care and helpfulness from the staff was truly appreciated. The hotel even arranged for a nurse to check on her, which meant a lot to us. One staff member in particular, Paul, regularly checked in to ask how she was doing — thank you for your kindness 😊

There is some room for improvement regarding service timing. For example, fries ordered at the pool were forgotten and took around 25–30 minutes. A coffee order was also forgotten at breakfast, and room service took about 30 minutes to deliver a few gin and tonics.

Despite these minor issues, we would happily recommend this hotel due to its excellent value and caring staff.

Definitely a re-visit!

Kind regards

Johan, Isabella and Marivic

– J.

Quest Hotel Cebu has a very good location—just across Cebu Business Park, making it highly accessible for both business and leisure.

Breakfast at Puso Restaurant was good, with a generous selection of Filipino dishes. Most of the food was enjoyable, although the chorizo leaned more on the sweet side. Personally, I still prefer the savory, traditional chorizo de Cebu.

Service is where this experience truly stood out—largely because of Paul from Puso Restaurant. He was genuinely warm and attentive, moving from one table to another and checking on guests several times without being intrusive. His service felt sincere and professional, and he even went the extra mile to offer something special for the kid in our party, which we truly appreciated.

I even asked if Paul was already a supervisor—he isn’t yet. When I told him, “If I were the Food and Beverage Manager, I would promote you,” I meant it sincerely. He is the kind of service staff who should not only be appreciated, but developed, promoted, and well taken care of by any hotel property. Team members like Paul don’t just serve guests—they elevate the entire dining experience.

The only minor downside was the restaurant receptionist, who could have been more welcoming, as a smile goes a long way in hospitality. Overall, Quest Hotel Cebu offers a comfortable stay, a great location, and a breakfast experience made memorable by excellent service.

– Steven Sasam