Our recent stay in Dallas was absolutely phenomenal total princess treatment from start to finish! From the moment we arrived, every team member went above and beyond to make our experience special.

Stephan Fitz, the Director of food and beverage and Adele, the French Room Manager, made sure every detail was perfect and truly created a magical celebration. Ryan at the front desk was amazing as always friendly, professional, and so welcoming. Franell, the bellhop, was prompt and courteous, delivering our luggage quickly and with a smile.

At City Hall Bistro, Rito and Jenna were incredible! They were polite, personable, and genuinely down to earth, making our dining experience warm and memorable.

And the highlight of our trip; Carlos at the French Room. His service was absolutely top-tier. He was extremely knowledgeable about the champagne, tea, and every treat on the menu, and his sense of humor kept us smiling the entire time. If you visit, definitely request Carlos you won’t regret it!

This stay exceeded every expectation. The entire team delivered exceptional service and true hospitality. I’m beyond satisfied and can’t wait to come back again!

– Humble Hustle HTX

This is a top-notch hotel. Every part of the experience has been thought through, every detail planned. It's beautiful everywhere you look. The service is incredible, from the people who greet you at the entrance, the people at the front desk are genuine and kind, housekeeping has great attention to detail and restaurant staff is wonderful. Every time I walked in during my stay I loved being there. A few staff shout outs – Dan at the front desk was amazing with recommendations for sights to see and Roy drove us around in the hotel house car and he is so much fun to be around. I would 100% stay here again, I loved every single thing. Well done.

– Raina Seabaugh

Went to the hotel for a Lawyer Workshop had a great time. After learning went out to eat at variety great places. Walked around the area and enjoyed the AT&T area that had great places to eat, see events and just chill. Back to the hotel…I recommend you take time to take the tour of the hotel with Dan "the Man" Macey if you can to learn about the interesting history of the hotel. He was a great, knowledgeable tour guide. I enjoy the American breakfast at City Hall Bistro with a complimentary daily breakfast for 2 because of American Express benefit. I had delicious chili at the Rodeo Bar that is connected to the hotel. Others told me the Sushi by Scratch was amazing but I passed on that as I don't eat Sushi. The tea time in the French room was very nice and fancy. Enjoyed that. I ate out at the local restaurants and at the food areas across the street for dinner. The king size bed Room was clean, roomy and nice. I had a good view of pool. Very good power stations by the bed and on the desk. The minature bar was well stocked with a variety of alcohol, water and soft drinks but I preferred to have the bartender serve me a drink at the pool bar and in the very nice bar in lobby. Last but not least the roof top pool was excellent. Pool was very nice and the bar was even nicer. They also offer a complimentary ride in the hotel's Mercedes to take you anywhere in a 2 mile radius with an appointment. They dropped me off to the Texas Fair. I travel often for work at many hotels and resorts and I must say, this was a great hotel to stay. I was well rested on this visit. Next time I'll bring the family to enjoy as well.

– Chris