This Medical Facility deserves 10 stars. From the ER admittance to the doctors consultation, it is fast and quick. You can feel the tender and loving care of all nurses, doctors, the security guards and all their staff. You will easily get healed if you are in pain but are sorrounded by kind and calm medical team. Thank you and more power to Medical City.

– Denver’s Impression

Medical City Parking reference, entrance is near drop off entrance. Be sure to come early, parking is easily full on weekends. Pay at the Concierge in GF for parking payment.

[January 2026 update] autopay station in B2, does not work. The autopay station in B1 drivers lounge accepts cash,coins, and gcash payments

– Adrian Mamaril

I am writing to formally express my frustration and disappointment with my recent experience at Medical City Ortigas (Main), particularly with the Emergency Room department.
In the past, I tried to be understanding. I accepted long waiting times—sometimes up to eight hours—mixed-up medical records, and general inefficiencies, assuming the staff were overwhelmed with patients. However, my most recent experience has gone beyond what is acceptable.
On January 9, 2026, at around 5:00 AM, I brought my partner to the ER. I filed an early out from work just to be able to accompany him. We were finally discharged around 9:00 AM. We were given laboratory results and prescriptions, which were explained verbally. Due to exhaustion, we did not immediately check the paperwork, trusting that everything was in order.
Later that day, we went to our barangay health center in Pasig to avail of free medicine. That was when we discovered a serious error: the discharge date on the prescription was May 19, 2025—almost a year incorrect. It is already 2026, and this mistake made the prescription invalid.
I contacted Medical City’s customer service, but reaching the ER department was extremely difficult. I had to make nearly ten calls, being transferred from one operator to another, before finally getting through. I was then advised that we needed to return to the hospital, which was a major hassle given our situation.
When my partner went back to the hospital, we discovered yet another error: his birthdate on the medical documents was also incorrect.
These are not minor mistakes. Errors in dates and personal information can cause serious inconvenience and potentially affect patient care. I strongly urge Medical City to review and improve its staff training, documentation process, and quality control to prevent this from happening again.
Please address these issues seriously. Patients deserve accuracy, efficiency, and basic professionalism—especially in an emergency setting.

– Alvin Balaguer