Just spent an incredible week at The Ritz-Carlton Grand Lakes, and every moment was pure 5-star perfection! The entire resort is stunning — from the elegant Ritz side to the beautiful adjoining JW Marriott. We loved splitting our time between the Ritz pool and the JW Lazy River (which is such a fun bonus!).
Room service was exceptional every time — breakfast and dinner were both consistently delicious and perfectly presented. A special shoutout to Lorena, our room attendant, who went above and beyond to make our stay extra special. She was absolutely wonderful!
One small piece of feedback — I placed a small Amazon order (an HDMI cable, face wash, and flip-flops for the pool) and had it shipped directly to the Ritz-Carlton address. I was surprised to learn the packages were sent to the FedEx office at the JW, where I had to pay a $10 handling fee per package just to retrieve them. My $40 order turned into a $70 one, which was an unexpected (and honestly frustrating) surprise. For a resort of this caliber, I’d have expected the items to be held at the front desk or at least delivered to my room for that fee. Hopefully this can be reconsidered for future guests — it felt like an unnecessary inconvenience in an otherwise flawless stay.
Aside from that, everything else was absolutely top-notch, and we can’t wait to return!

– Travis Robinson

With the Ritz you expect perfection and they delivered. (Except my spa service).

The hotel common areas and room was lovely. The bed was extremely comfortable with soft bedding.

The pool was fun. It was lively without being crowded. The restaurants were delicious and service top notch.

We did the falcon experience. It was fun to meet the birds. Our host was knowledgeable and friendly.

I had a long massage that was wonderful.

The only thing that didn't deliver was my facial, which was quite bad. I signed up to get a vitamin c facial but the esthetician aggressively talked me into getting a hydrofacial after I had already said no three or four times. It was an 80-minute facial and for 10 minutes of it she put a red light on my skin and she did another 20 minutes of just having a regular sheet mask sit on my skin. She kept spending really long amounts of time rearranging bottles on the counter to run down the clock. When she did touch my skin, she wore latex gloves and it felt like she was pulling it. She ended it by completely smothering my skin and hair in a very thick oil. I had to wash it off before I could even get redressed because it would have stained my clothes. My skin looked sunburned after and was very irritated for about a week. I would never get another facial at the Ritz.

– Jenni May

I recently stayed at The Ritz-Carlton Orlando while attending a symposium, and the experience was absolutely flawless from start to finish. Everything about this hotel — from the service to the amenities — truly reflects the world-class standard that the Ritz-Carlton name is known for.

The staff were exceptional in every way: professional, warm, and genuinely attentive. Every interaction felt personal, and they went out of their way to make sure guests were comfortable and well cared for. You could feel their pride in creating a memorable experience for everyone.

The amenities were top of the line — the property is stunning, beautifully maintained, and offers every luxury imaginable. The gym, spa, and pool area were all immaculate and thoughtfully designed. Every space radiated elegance and calm, making it easy to relax even during a busy conference schedule.

The conference and symposium facilities were also impressive — spacious, well-organized, and equipped with everything needed for a professional event. Every detail, from the catering to the technical setup, was handled perfectly.

Overall, my stay at The Ritz-Carlton Orlando was nothing short of extraordinary. It’s rare to find a place that combines such luxury, comfort, and genuine hospitality so seamlessly. Whether for business or leisure, this hotel sets the gold standard. I can’t wait to return!

– Dr.Johnson Ozgur