The Ritz-Carlton Shenzhen means a great deal to me. Sixteen years ago, my wife and I were married here, and even today, when I close my eyes, I can still feel the happiness of that unforgettable day.

Sixteen years have passed, and here we are again—returning to the same hotel and staying in the same room. The experience has been nothing short of wonderful, filled with memories, warmth, and a deep sense of familiarity.

Our room, 2307, was beautifully prepared with two elegant swans crafted from towels, and rose petals thoughtfully scattered across the bed. This touching attention to detail truly moved us and made us feel genuinely welcomed and cherished.

I would also like to express my sincere gratitude to the entire team—especially those at the front desk, Club Lounge, and room service. Your exceptional service, professionalism, warmth, and genuine care deeply touched us and made this return stay incredibly meaningful.

Finally, a special mention must go to the breakfast, which is truly one of the best in the country. The selection is remarkably extensive, offering an impressive variety to suit every taste, and the quality is outstanding. It was a perfect start to each day of our stay.

Thank you for preserving not only the highest standards of hospitality, but also the memories and emotions that make a place truly timeless.

– Difei Luo

Wanted to share that that the Ritz Carlton in Shenzen is a very nice facility, conveniently located and walkable to many restaurants. The staff were all very accommodating at the front desk, the concierge, the gym, spa, doorman, bellman, the restaurants and the bar where we spent New Year’s Eve. The gym and pool are available early to late and clean and functional. I wanted to note a couple of the staff that worked closely with us, who are Kevin at the Concierge and Avery at the Check-in desk. The tall German man who works the Breakfast lounge was also a delightful and helpful man. This is not to lessen the impact of all those on staff because every single one that we encountered were polite, professional and there to help!

– Steve Ferqueron

The Ritz-Carlton Shenzhen is our first choice whenever we stay in or around Nanshan. The property is beautifully maintained and carries a timeless charm that never fades. What truly sets it apart is the consistently exceptional, personalised service, an experience the team delivers with heart.

I’ve always loved the character of this hotel, not to mention its superb location with everything we need just moments away. During my recent stay, I was especially impressed by Dylan in the All Day Dining restaurant. He went out of his way to make me feel comfortable and ensured my dining experience was flawless. The next morning, he greeted me by name, checked in on our needs, and once again offered thoughtful assistance.

Encounters like this are exactly why we keep returning the team at The Ritz-Carlton Shenzhen simply goes above and beyond every time.

– David Cuddon