Very nice Manhattan hotel in midtown. Clean and great service. Room was fantastic size. Very comfortable. Shower pressure a little weak but not too bothersome. The lobby is a bit basic but serviceable. Convenient walking distance from key midtown locations. Strong recommend for NY, NY.

– Neal Silbert

The location of the Westin is excellent just a short two minute walk from thr Times Square, with easy access to both the subway and nearby bus stops. It’s a very convenient spot for exploring the city.

The rooms were clean, comfortable, and well maintained. Housekeeping did a great job keeping everything tidy and fresh.

However, one downside was the baggage service experience. The assistants were openly asking for tips, which felt a bit unprofessional and uncomfortable.

– Akash V

There was a front desk staff member named Edison, a middle-aged white male, whose attitude was extremely poor.

Payment System & Front Desk Attitude: During check-in, the payment system malfunctioned. Instead of actively helping us resolve the issue, the responsibility was pushed back onto us, the guests. It was only after I used a third card that the payment finally went through. My Bank of America credit card has never encountered such a problem elsewhere.

Front Desk Behavior: While processing my check-in, Edison was joking around, chatting, and hugging his colleagues, leaving our check-in unattended. He clearly lacked the professionalism expected from a five-star hotel front desk. I was left concerned whether this could have been influenced by possible racial bias—whether a middle-aged white male might have been showing discriminatory behavior toward Asian guests. I also wonder if he would have shown the same attitude toward well-dressed investment bankers holding meetings in the hotel’s conference rooms.

In stark contrast, there was a female staff member from a minority background whose service was outstanding. She greeted us with a warm smile, provided thorough explanations, and even offered thoughtful recommendations about our assigned floor. If it were not for her excellent service, I would have undoubtedly given this hotel a one-star rating.

– Johnson Paul