Harold’s Hotel absolutely exceeded our expectations! The rooms are large, spotless, and so comfortable—and the customer service is truly on another level. The rooftop restaurant alone, with its spectacular city views, is worth the stay!
My family and I spent an extended vacation here for the first time, and we were genuinely blown away by the warmth and professionalism of the entire team. Sharla at check-in was wonderfully patient as I searched for my confirmation number, and the IT manager went above and beyond to personally help me set up the WiFi. We also met Wen, the hotel consultant, who made us feel instantly at home and sincerely cared about our experience. And I was especially impressed when Christine Tracy Luis, the Front Office Manager, followed up later to make sure our stay was comfortable and to see if we needed anything else—such thoughtful service!
Dining at Harold’s was another highlight. Whether in the main restaurant or up on the rooftop, Pilsken, Lika, Katrina, Jason, and Dave made every meal feel like a VIP experience. The doormen—Ruffort and his team—were always ready with a warm greeting and helped us with bags and transportation every single day. And a huge thank-you to Aileen, Sheila, and Margorie for keeping our room sparkling clean and even surprising us with snacks!
One of the most memorable moments of our stay was my nephew’s rooftop birthday dinner. Karla, Nilo, and Mika planned everything so beautifully—even arranging a live band! It was magical.
If you’re thinking about staying at Harold’s Hotel or hosting an event here, I can’t recommend them highly enough. We left with full hearts and wonderful memories—this hotel truly goes above and beyond!
