As a Bonvoy status member who frequently stays in various hotels, I am compelled to express my exceptional experience at the Hotel Drover, where the service surpassed anything I have encountered before. During a recent stay, I encountered an issue that highlighted the hotel's commitment to customer satisfaction. Unable to find an energy drink in the hotel, I had to venture out to nearby shops, ultimately walking three blocks to a sister property to procure one. Upon encountering Fernando from security, who was stationed at the rear entrance of the property, I explained my frustration and showed him my room key. He promptly escorted me through the back route to the lobby, ensuring I reached the buffet before it closed. Later, I discovered a handwritten note and energy drinks in my room, courtesy of Fernando, who had taken the initiative to acquire my preferred beverage. A subsequent phone call from him further emphasized the hotel's dedication to rectifying the situation. Fernando's exceptional service, kindness, and attentiveness transformed my frustration into delight. I firmly believe that employees like Fernando, who demonstrate such outstanding character and dedication, deserve recognition and advancement opportunities. His exemplary conduct is a testament to the hotel's commitment to excellence, and I strongly recommend that he be considered for future leadership roles, i see General Manager in his future. i only have one small critique, please make a small selection of energy drinks available for guests in the future!

– Jeffery Hawkins

We love Fort Worth! And now, we are spoiled forever, thanks to the Hotel Drover. Not only is it a beautiful and stylish hotel, every employee makes sure you are pampered and feel welcome.
Texas style friendly, polite and respectful. Shout out to Joseph at the bar, Elijah our bell hop and the valet staff! Every detail is perfect. The grounds are beautiful with all kinds of spaces to relax and take in the western vibe. The food, from their margaritas to their succulent filets to their Texas (bananas foster) style French toast, was amazing. We can't say enough about our visit. We had to tear ourselves away.

– Tammy Shaw

My wife and I had the pleasure of an overnight stay at the Drover a couple weeks before Christmas. The staff and concierge services went above and beyond to make our stay a wonderful experience. Would like to specifically give a big shout out to Jayden Pantoja and Debra Warr! From helping with dinner reservations to room amenities. Christmas is such a great time to visit Fort Worth. The Drover hotel decorations made for awesome photo opportunities. Dinner at the 97 West steak restaurant was superb. We can’t wait to go back.

– Tim Woods