Not the Luxury Living Experience Advertised
I moved into The Watermark expecting luxury living, but my experience has been extremely disappointing due to ongoing maintenance, safety, cleanliness, and management issues.
At move-in, the apartment was not properly cleaned (paint/debris stuck to floors, dirty windows). The “Smart Home” and keyless entry system does not work as advertised, and the app is unreliable. I was even trapped in an elevator when the app failed, and the emergency phone gave an automated message stating dispatch was unavailable, which is a serious safety concern.
Other ongoing unit issues include lukewarm/cold shower water, sewage smells in the morning, water leaking into my bedroom during rain, faulty thermostat problems, bathroom outlets that trip with standard appliances, and an inefficient all-in-one washer/dryer that does not dry clothes properly. The building is also not soundproof—neighbor and street noise is clearly audible.
Common areas are poorly maintained. Garage gates frequently malfunction (one has been broken for weeks), hallways are not regularly cleaned, trash chutes frequently fail with trash left in hallways, and parcel lockers have been out of service for months.
There are also billing concerns. Cox has contacted me multiple times claiming unpaid service, and I am now receiving bills for TV services/equipment I never requested, raising concerns about unauthorized account activity. Additionally, residents have been required to pay rent in person via cashier’s check/money order due to “technical difficulties,” which creates unnecessary fees and inconvenience.
Many advertised amenities are not provided (no concierge, minimal gym, unusable Smart Home system), yet residents are charged a lifestyle fee.
Overall, The Watermark does not deliver the luxury living experience that is advertised.
