Yesterday we ordered two 9 inch red velvet cakes for a staff Christmas party, and they were absolutely delicious. The cakes were fresh, beautifully decorated, and the team was able to customize a message on each cake on short notice. We were truly blown away by the customer service, as our questions were answered promptly and politely both over the phone and in store. Everyone was incredibly warm and welcoming, which made the experience even better. The shop itself is gorgeous, with a wide variety of cakes and other baked goods to choose from. We will definitely be returning, and thank you to The Cake Shop for such an incredible experience. A massive thank you to “The Cake Shop” team!

– Mike S

⭐️ Highlights:

– Excellent accommodation for dietary restrictions and allergies
– Fast, clear, and reliable communication
– Beautiful presentation and delicious taste
– High-quality ingredients and consistent service
– Convenient options: pre-order or in-store pickup

We recently hosted a party for eight children. One child had a dietary restriction, and another had a serious allergy. I contacted the shop less than a week before the event, and communication was quick and efficient.

The cake and cupcakes looked amazing and, most importantly, the kids loved them. You could really taste the quality of the ingredients, and the cake was just sweet enough.

This is not our first time dealing with this shop, and every experience has gone smoothly. It may seem a bit pricey at first, but it’s absolutely worth it when you consider the quality of the products.

We also loved the flexibility of being able to order in advance or pick up something gorgeous in-store on the day of. Highly recommend!

– Anita M

Service was wonderful. Very clear, direct and efficient communication via email, on the phone and in-person. Responds within the same day or next few business days. Very willing to discuss details (pricing, flavours, designs, etc.) in-depth to make sure I got the custom cake I was looking for. Miraculously, they had already done my cake style before, which made things even more efficient. Also very kind, patient and understanding staff. I had many questions but they wouldn't hesitate to answer or clarify.

The cake itself was heavenly. Designs were exactly as I wanted them. Although they've done my cake style before, I asked for minor adjustments and they followed through flawlessly. The flavours and textures were perfect and just as I asked. Cake was silky-smooth, soft, fruity and overall pretty rich. Only thing I can pick at was that the pearl sprinkles were a little tough to bite, but I think it was because the cake was refrigerated. The cake was important as the joke on it was for a milestone birthday, and they totally delivered.

Price is fair for the degree of detail I asked for and the flavour profile. The cake had many designs, colours and decoration on it. I asked for lemon cake, vanilla frosting, and strawberry filling. A lot of what I asked for was extra. My cake was $245 and served about 8 people plus a lot of cake leftover–so about $30 per serving. I think it's a fair price especially for a special occasion custom cake, so I was already expecting to pay slightly more.

Completely exceeded my expectations. Knowing how reliable this shop is, I'll likely come back for more custom cakes in the future.

– Althea Martin