I wanted to leave some balanced feedback following my stay. The managers and wider staff team were genuinely lovely, welcoming, and very helpful throughout, which I truly appreciated after a long day at work! Their professionalism and kindness really stood out and made a positive impression.

However, there were a few issues with the evening dining experience as well as the breakfast. When mentioning this to the waitress, I received an apology but there was no real follow-up or resolution offered.

That said, the staff behind the welcoming desk were very supportive and helpful when the issue was raised to them and they were quick to respond with efficiency and respect. Their attitude really helped soften the experience. I’ll definitely be recommending the hotel to visiting clients at my work and colleagues.

– Amy Smith

Booked extremely last minute enroute after original hotel went into administration

Welcomed into the hotel from the car park, possibly before we should have arrived, lucky the room was ready, we weren't turned away or charged early check in

Perfect location for city centre

Room was small, but ample for sleeping. Quality tea and coffee facilities, with the additional mini bar if required.
Felt slightly dated but comfortable bed and clean sheets. Bathroom needed a little more attention to detail from housekeeping but I work the industry so notice more than other would.

People mention it being noisy. I cannot agree on this visit, our room was 2nd floor, we had no disturbances at all, but could understand other opinions as doors do not have soft close.

Room service was reasonable, staff professional and polite at all times
Breakfast was nice

We had booked via hotels.com which hadn't been transparent with prices.
We had additional charges on parking and breakfast which of course we paid for as we used the services.

Overall we had a lovely relaxed stay with easy access to the city and convenience of EV charging

– Joy Brads

Family have stayed here twice now. Good hotel, spacious rooms and ideal location, just on the edge of town, but there seems to be lack of communication between reservations and restaurant. We communicated serious allergies at the time of booking and asking whether suitable options would be available for breakfast, but when my husband and son arrived the restaurant staff were completely unaware. They did take it seriously there and then and eventually some suitable toast was found, but this was disappointing, having flagged the issue well in advance.

– Elisa M