We bought a day pass at the pools. The pools were very nice and mostly empty, which we loved. It was $55 per person, which definitely wasn’t worth it – mostly because the service was terrible and amenities were absent.
When we first arrived we tried to buy a pass at the check in only to find we had to buy it online. Despite going online and clicking where they said, it took me in one eternal round of clicking with no way to pay. Turns out you have to click on “pools” in the navigation, rather than from the adventures main page, otherwise you get a button that takes you back to itself.
The girl at the milk house was a one-woman-show doing her best to refund an order, but couldn’t figure it out and didn’t notify anyone in line that it would literally be an hour before she could even get to making orders. So there I stood, like an idiot, until she finally told me. So I wasted 45 minutes there and we left starving.
The workers did not want to help. It was very clear the woman at the front desk didn’t like her job and didn’t like people. She was dismissive and rude. I mentioned to her that the milk house had issues with their machine and said, “she could use some help” and her total answer was, “I can’t”, and really, really could not have cared less.
Overall, pools are nice, but the lack of places to eat or get a drink, coupled with the awful customer service and high price make it so we won’t be back.
