This was my first time checking in here, and the experience was generally okay. We arrived ahead of schedule, but the lady at the front desk kindly accommodated our request to have lunch and charged it to our room once check-in was available.

The amenities aren’t quite at five-star hotel standards, but the room was clean and the bed was spacious. There’s a hot and cold shower, which was great, although there were no slippers provided in the room—so make sure to bring your own.

The location is convenient and accessible by public transportation—right along the main road with tricycles readily available. The front desk staff were helpful, even when I had trouble with my keycard not working. They replaced it quickly, though it was a bit frustrating at the time.

Overall, for the price, it’s affordable and I always get a comfortable night’s sleep.

– Eron del Rosario

Good place to stay, staff are friendly and accommodating. Rooms are just right not to cramp. Limited parking space in front. Buffet breakfast is very much ok. Better to call in advance for reservations. Hotel is always full, seems a stopover for travellers before reaching up north.

– John Marlon

I've stayed long term at many of the hotels in Santiago City, and this is better than average. Its far better than the Zen, and is good value overall. My advice is as follows:

1) Don't take the cheapest room – dingy and miserable. Spend the extra on Deluxe rooms at the back of the hotel for less noise pollution and actual pollution.

2) Food is generally very good. However, breakfast buffet is to be avoided, and watch out for them trying to serve that to you the following day cold!

3) They only clean your room every 3 days and only if you ask!

At the end of the day you have to keep this review in context with the price and the competition. Zen is far worse (and more expensive), at least here the Deluxe rooms are spacious and the staff are polite.

– Graham E