We arrived today at 4pm and hung around the pool for a few drinks with our friends Gama, Mariano and Marco. Always fantastic service by the pool.
Then a quick shower and a visit to the lobby bar. I missed our server’s name but simply awesomely attentive.
Then time to eat. Off to the buffet we go.
We were served by Jennifer. We’ve been coming here for 10+ years and never have had such a friendly and personable person be our food guide.
Jennifer was awesome, the other buffet staff were very helpful and this is the type of experience, on our first day, that sets a high bar for our week.

– Robert Lee

We travel often and rarely write reviews, but this trip was different.

We spent a week at the Sheraton Resort, and while the food, accommodations, and amenities were exactly what one would expect from a reputable all-inclusive, it was the staff who made this experience truly exceptional.

In particular, we want to give a massive shout out to Hector, who worked at the breakfast buffet. His incredible work ethic, attention to detail, and sense of humor set the tone for an amazing day, every single morning. We found ourselves lingering over breakfast just to chat with him; it was genuinely one of the highlights of our stay.

We’d also like to recognize Juan (also at the buffet) and Rolando, who worked the pool bar. Their kindness, thoughtfulness, and ability to make us feel completely at home turned what could have been a standard resort visit into a memorable and personal experience.

Thank you, Sheraton, for having staff who treat guests like family. Because of them, we’ll absolutely be back.

– Andre Devore

I’ve stayed at the Sheraton Buganvilias three times this year, and every visit has been fantastic. The staff is genuinely warm and always goes out of their way to make you feel taken care of. The rooms are consistently clean and comfortable, and the location couldn’t be better — right on the beach with two beautiful pools and easy access to everything you’d want in Puerto Vallarta.

Tons of great dining options on-site, gorgeous views, and just an overall dream vacation spot. I keep coming back for a reason!

– Trish Snowden