Amazing resort. I can't wait to return! From the moment we arrived to the second we departed everything was perfect. Every meal, every adventure and each nights rest was simply wonderful. We filled our days with beach walks, poolside relaxation and shopping, golfing and rented a golf cart to tour the resort one day. We enjoyed our morning coffee on our balcony each morning then walked to the beach as the sun rose. Everything was perfect. The staff was very nice at each of the restaurants we ate at and poolside staff was so friendly. We didn't have our room serviced during our 4 night stay because I am particular about that and I prefer to reuse towels and make my own bed. The room staff texted us and brought us what we needed, coffee, water etc… I highly recommend this resort if you are looking to just park your car and just relax, they have everything you need.

– Sheri Pillar

Just returned from a conference here and took the family along. Overall, a solid experience but not exceptional.

First, their best kept secret (which they never told us about) is the “neighborhood village” that is nearby and can be accessed by a walking path (5 minutes) or their frequent shuttle. It has multiple restaurants (kid friendly!), live music, nature center (awesome!), Segway, bike and golf cart rentals, and miniature golf. Once we found it, we returned frequently (especially since so much in the hotel was closed or reduced in services because apparently it was “off season”).

Conference services were great for about 500 of us, including meeting rooms, exhibit space, food and a banquet dinner. They definitely have this routine down and I would recommend it. For whatever reason, there were not enough rooms available for everyone to attend our event who wanted to.

Overall staff were generally pleasant but very few went out of their way for much. Lobby bar was slow and always seemed understaffed (even if just to get coffee). It would also be recommended for them to better educate guests about the proximity to the village and how much is there to do and see. They also have a nice but small kids game room in one of the buildings, but again, this is not very clearly communicated.

While not quite run down, the hotel is becoming dated and needs a refresh in many places (I understand this is tough with the saltwater and humidity in Florida). Rooms felt very small and there was no door on the bathroom (just to the water closet and shower). However, everything was kept clean and we saw people frequently working on maintenance.

Layout is a bit complex until you learn your way around. Now that we have been it would certainly be easier in the future. Beach in front of the hotel was nice along with the pool facilities.

We will probably return again in the future now that we better know the resort and what to expect.

– Braun Mincher

Overall a good stay, but there are some key points which could be improved. I want to thank Ms. Brook at the front desk, Ms. Gertie at the guest service and Ms. Nelly at the restaurant. The room is decent sized and not enough sugar for the coffee machine. The view is rectangular on the high floor. The food isn’t that great, but decent. The extra charge for delivery and mandatory gratuity is not listed for in room dining. The staff is very friendly and welcoming overall. The main pool is too warm and almost hot at night time. They can adjust the temperature for better comfort. Between 1 to 2 pm (maybe around 1:30 pm) on 07/28, there was a young man keep jumping/diving into the main pool with children inside the pool. It was very dangerous. I wanted to say something, but I thought it was the staff’s duty to let the person know not to do it. It happened next to the snow cone shop. Not one staff came forward to stop such dangerous behavior. The person ran fast and dived into the pool filled with children. I feel the hotel needs to pay attention to address this matter.

– Smily One