The hotel staff were amazing. Nice & clean rooms. Nice location as well. But I would most definitely would like to shout out the manager Micheal Fields. He was polite, welcoming, and very professional. Also the breakfast team was AMAZING. If you are in the area make sure to book here, Elsa with the kitchen staff was also very welcoming and had great conversation.

– trice Carter

My plane was cancel and delayed I had booked two nights so I had missed the first night and so I didn’t get in until 4 o’clock in the morning the next day so already having a long day and Miss Dawn she was just at the delight she was attentive to understanding that I had missed my flight and I was having a long night so I want to give all pride to Ms Dawn she was A one top customer service of the year she deserves it. I am a person who doesn’t take elevators for nothing. In this location they do not have stairs to up to your room only elevators. And Ms Dawn was so dope enough and came to the rescue and she took an elevator up to the third floor, which the floor that I was on came down and open the stairwell for me so I can take the stairs up to my room and I just wanna thank her and I wanna thank the western, the rooms are beautiful the beds were hella comfortable it was very clean. Everyone was nice even the security. The atmosphere was nice. The only thing that I was a con for me was getting to like a convenience store. There wasn’t too many of that or places to eat. And having to pay for the buffet that was $24

– Shemar Thomason

I can’t say enough good things about the staff at this hotel. From the front desk to valet to the restaurant and bar team, everyone was genuinely kind and welcoming. Being greeted each day with such warmth truly made a difference during a very difficult time for me.
The hotel itself is beautiful, and my room was clean, comfortable, and a peaceful place to rest. The location was also incredibly convenient, just about half a mile from the hospital which helped me feel close to my grandmother when it mattered most.
One thing to note that I know others have already said: during my last couple of days, only 1 of the 4 elevators was operating, and with how busy the hotel gets during the week, wait times to go up and down were quite long. I planned ahead for this after reading other reviews, so it wasn’t a major inconvenience.
Overall, I’m very grateful for the care and compassion shown by the staff. It truly didn’t go unnoticed.

– Chrisanna Buice