First things first, service. What an absolute AMAZING staff at this location. From beginning to end of our very short stay the staff were absolutely great. The concierge helped us with the best attitude and willingness to accommodate our youngest son in a very small but meaningful way. The hotel offers fresh cookies at check in. Unfortunately they had nuts and our youngest son couldn't have one. The concierge went out of his way to make sure my son felt just as welcome as we did and offered him an alternative to the cookie. We also went and at ate the hotel restaurant, and the staff there were also absolutely amazing. Our whole trip was worth the money. I will say it's pricey but worth every penny. Would absolutely stay again. Thank you for such a great experience and for making my son's feel very welcome.

– Aaron Woodward

Great hotel. The fitness room was up to date. The pool area was gorgeous. The staff was helpful. The beds were comfortable. The room was very clean. We were there with a large group so our rate was excellent. The parking is unusual. There is a small hotel lot across the street. It was full the nights we were there. There is a paid lot next to it. If you park there you need to tell the hotel to not charge you for parking,or they will. I believe the other lot was less expensive. We didn't have any trouble but we heard to not leave valuables in the car that the last year or group was there, equipment was stolen in the night from a car in the lot.

– Trista Johnson

If you’re looking to stay right in the middle of everything, the DoubleTree Hilton in downtown London definitely delivers on location. You can practically tumble out the front doors and into the city—coffee shops, events, nightlife, you name it.

Now… about the parking. Hope you’re ready to make friends with the valet, because that’s your only option. And at $45, your car is basically staying at its own boutique hotel. There’s no self-parking lot, so surrender the keys and embrace the experience.

The rooms? Let’s call them “charmingly classic.” They’re definitely a bit dated, but surprisingly well-kept—kind of like your favorite vintage jacket. The customer service was solid across the board. The only quirky hiccup: I checked in through the Hilton app, but the front desk looked at me like I had just announced I landed from Mars. No record of the check-in. Fun for everyone. A little duplicative, a little confusing, but ultimately sorted out.

Overall: great location, good staff, slightly time-traveling rooms, and parking that costs more than my weekly coffee budget.

– Go time